Who is this article for?

Users who are having issue with their Outlook offline file.

No special access or permissions are required.

This article shows you how to reset your Ideagen Mail Manager Enterprise desktop offline file.
This offline file is where the folders and mail items are held on your computer, this is in Microsoft's PST file format, and these files can become corrupt or stop syncing.

To reset these folders, we simply rename and recreate the file as detailed below.

Steps to delete and recreate the PST File

1. Close Outlook
   Make sure Outlook is completely closed before making any changes to PST files.
2. Locate the Current PST File
   Navigate to the folder where your Mail Manager PST file is stored. 
   Typically: 
   C:\Users\<YourUsername>\AppData\OnePlace Solutions\ 
   or 
   %LocalAppData%\OnePlace Solutions\ 
3. Delete the Existing PST File
   Right-click the PST file and choose Delete.
   You can also change the name to something like: oneplacemail-Old.pst (This keeps the old file as a backup. This is not needed but you may feel safer doing this)
   
4. Restart Outlook
   When Outlook restarts, the add-in will automatically create a new PST file in the same location.
   
   Additional Notes
   Backup: 
   You can choose to keep the old PST file until you confirm everything is working correctly.
   Automatic Recreation: 
   The add-in will handle creating the new PST file; no manual creation is needed.
   Impact: 
   This process resets the local cache for Ideagen Mail Manager Enterprise (OnePlaceMail) without affecting your SharePoint or Teams content.

2. How to quickly locate your offline mail file.

Ideagen Mail Manager Enterprise desktop also allows you to quickly access your offline file

1. Locate your Ideagen Mail Manager Enterprise folders in Outlook. 
This might say OnePlaceMail or Ideagen Mail Manager 

2. Right click the Header folder. Choose "Open File Location".

This will open the folder in windows where your Ideagen Mail Manager Enterprise Outlook offline file is stored.

3. Further reading

Using general Enterprise Mail settings – Ideagen Mail Manager • Enterprise | Help | Ideagen Luminate