Who is this article for?

Users who want to check if email tracking is working.

some admin permissions might be required.

If you use and are licensed for Mail Manager Enterprise email tracking, you can perform a simple test to verify it is working correctly.

Performing the test

To test your email tracking:

1. Send yourself an email.
2. Save this email to SharePoint as you send it (with send and save), or immediately save it to SharePoint from your sent items folder.
3. Wait approximately one minute.
4. Check the email that arrived in your inbox for the blue Outlook category Transferred to SharePoint.
   
   

Understanding the results

If the email in your inbox displays the blue Transferred to SharePoint category, your email tracking is working correctly.

If the blue Transferred to SharePoint category only appears in your sent items (and not on the email in your inbox), email tracking is not working. You may need to check the potential causes in the troubleshooting article.