Who is this article for?

Users who want to remove the Ideagen Mail Manager Enterprise (MME) desktop entirely.

IT Administrator permissions may be required for some of these steps.

This article explains how to completely remove Ideagen Mail Manager Enterprise from your system, including both the desktop application and the web-based add-in.

Uninstalling the desktop application

The MME desktop suite (which includes Mail, Docs, and the Admin client) is uninstalled via the standard Windows process.

To uninstall the desktop application:

1. Close Outlook and any open Office applications.
2. Go to Control Panel.
3. Select Programs and Features (or Settings, then Apps, then Installed Apps).
4. Locate the apps that say Ideagen Mail Manager (Enterprise), Ideagen Mail Manager Docs, and Ideagen Mail Manager Administration Client (it may still appear as Ideagen Mail Manager Enterprise Solutions in older versions).

5. For each of these, click the three dots next to them and click Uninstall.
6. If you installed the Admin Client separately on specific machines, repeat these steps to remove it as well.

Removing the modern web application (add-in)

If your organisation uses the web-based version of MME (for New Outlook, Mac, or Mobile), the add-in must be removed from the Microsoft 365 environment.

For individual users (manual removal):

To remove the add-in manually:

1. Open Outlook (Web or Desktop).
2. Go to Home.
3. Select Get Add-ins (or All Apps, then Add apps).
4. Select My add-ins.
5. Find Ideagen Mail Manager Enterprise.
6. Click the three dots (...).
7. Select Remove.

For administrators (central removal):

If the app was centrally deployed, it must be removed via the Microsoft 365 Admin Center.

To remove the add-in centrally:

1. Navigate to Settings.
2. Select Integrated Apps.
3. Select Ideagen Mail Manager Enterprise from the list.
4. Click Remove App.

Note: It can take up to 24 hours for the add-in to disappear from all users' Outlook clients.