Who is this article for?

Customers who need to find their Account Manager.

No special permissions are required.

There are two ways to find out who your Account Manager or Customer Success Manager is for Ideagen Mail Manager Enterprise.

Contacting your Account Manager or Customer Success Manager

To find your Account Manager or Customer Success Manager:

1. Ask a support agent by submitting a support ticket at https://Ideagen Mail Manager Enterprise.help.ideagen.com/hc/requests/new.
2. Submit a request using the online customer success form at https://Ideagen Mail Manager Enterprise.help.ideagen.com/hc/p/cs-contact.

Understanding the roles

Your Account Manager can quote you for additional licences.

Your Customer Success Manager or Digital Success Manager can help you with:

• Licensing queries
• Best practice recommendations
• Other non-technical queries

Note: All technical issues should be submitted to support at https://Ideagen Mail Manager Enterprise.help.ideagen.com/hc/requests/new.