Who is this article for?

Users who receive a license error after changing their password.

No special access or permissions are required.

This article explains how to resolve the license error that may occur after changing your password.

1. Issue

When attempting to sign in after changing your password, you may see an "Error performing license check" error. This is caused by outdated app data.

2. Resolution

To resolve the error:

1. Close Outlook completely.
2. Navigate to %localappdata%\Ideagen Mail Manager Enterprise Solutions.
3. Delete all *.bin files in this folder.
4. Re-open Outlook.
5. Sign in with your new password.

The error should now be resolved.