Who is this article for?

Users who want to clear all Web app settings.

No special access or permissions are required.

This article explains how to clear all cached web app data and sign out of the Ideagen Mail Manager app in Outlook.

1. Clearing app settings

To clear app settings:

1. Open an email in Outlook.
2. Click Save to SharePoint.

3. Go to Settings.
4. Select User Settings.
5. Click Delete all stored settings.

This will clear all cached web app data and sign you out.

2. Clearing cache manually

Clearing your office cache can also force a refresh of your Ideagen Mail Manager web app in Classic Outlook.

If the above does not help with your issue, we recommend trying the below manual office cache clear. This can fix the Web app not showing in Classic Outlook, or the new branding for the web app not showing in classic outlook.

To clear the cache:

1. Close Classic Outlook.
2. Open File Explorer.
3. Go to %localappdata%\Microsoft\Office\16.0\. 
4. Rename the Wef folder to Wef.old.
5. Reopen Classic Outlook.

3. Signing in

To sign back in to the app:

1. Close the app.
2. Reopen the app.
3. Click Sign in with Microsoft.