Who is this article for?

Administrators who want to learn to configure an exchange server.

No elevated permissions are required.

This guide outlines how to configure Exchange Server for use with the Enterprise Solutions email tracking service.

1. Create an Exchange mailbox

The following instructions detail how to create the Exchange mailbox for the previously created Active Directory account. If this step has not been completed, please refer to your Active Directory setup guide.

Notes:

• This mailbox will receive transaction emails for processing and will be monitored by the email tracking service.
• The SMTP email address will be required when configuring the email tracking settings. Please take note of this address (e.g. OPSEmailTracking@domain.com).
• If needed, refer to Microsoft documentation for instructions on creating user mailboxes in Exchange Server.

2. Create an Exchange distribution group

Create an Exchange distribution group named EnterpriseSolutionsEmailTrackingUser.

This group contains users whose mailboxes will be updated with information from the email tracking service. Examples include the Transferred to SharePoint category, SharePoint URL, and other MAPI columns from the custom plugin developed via the API (e.g. Project No).

• This group must be created on Exchange Server, not in Active Directory.
• Set the email address to: EnterpriseSolutionsEmailTrackingUsers@domain.com
• If needed, refer to Microsoft documentation for instructions on creating Exchange distribution groups.