Who is this article for?

Users who want to learn to save from a shared mailbox.

No elevated permissions are required.

This guide explains how to save emails from a shared mailbox to SharePoint Online, Microsoft Teams, or OneDrive using Ideagen Mail Manager: Enterprise.

1. Saving from a secondary mailbox

The app supports saving from a shared mailbox when accessed as a secondary mailbox.

2. Open a shared mailbox as a primary mailbox

2.1. Outlook for Windows

The shared mailbox can be delivered to users through Office 365 capabilities. When the add-in is installed, the app will also be available when accessing a shared mailbox.

The shared mailbox will appear in the Outlook navigation pane.

Select the email, then click Save to SharePoint.

2.2. Outlook for the Web (OWA)

1. Select your profile in the top right-hand corner.

2. Click Open another mailbox.

3. Enter the name of the shared mailbox and click Open.

4. The mailbox will now be opened using the user's credentials.

3. Supported platforms

The app is supported where Microsoft Outlook is available, including:

• Office 2019
• Office 365
• Outlook for the Web
• MacOS