Who is this article for?

Users who have a OnePlace or SharePoint issue and need to get advanced log files to the OnePlace support team.

some elevated access or permissions are required.

This article outlines the login issue and the workarounds you can try to resolve it.

1. Why do we need log files.
2. How to get logs of your OnePlace issue.

1. Why do we need log files.

OnePlace Solutions interacts very closely with your Microsoft SharePoint, sometimes to troubleshoot an issue, we need to get detailed logs of the traffic between OnePlace and your SharePoint.

2. How to get Logs of your issue.

Fiddler is a free app that you can use to grab transaction data between OnePlace and SharePoint.

We use this logged data to find out what the issue might be.

Below are instructions on how to install Fiddler and get decrypted logs to us to we can troubleshoot.

1. Go to the download site here: Download Fiddler Web Debugging Tool for Free by Telerik
2. Fill out the quick form and choose "Download for windows"
3. Run the downloaded setup file, accept the agreement and chose install.
4. When the Fiddler app is installed, open "Fiddler Classic" from your windows start menu.
5. First we need to tell Fiddler to decrypt traffic.
6. Go to Tools > Options > Https
7. Then tick "Decrypt HTTPS traffic".

8. Choose Yes, Yes and Yes to accept the certificate, to install it.
9. Click OK to close options.

Now Fiddler is all setup, we can start it capturing logs, then you can reproduce your OnePlace / SharePoint error.

1. To clear any logs, click on the delete X, then restart Fiddler classic to start capturing logs.

2. Then reproduce your error in OnePlace or SharePoint.
3. Fiddler will be capturing all of the traffic and logs while this happens.
4. Once finished you can choose File > Capture Traffic to stop the capture.

5. Then choose File > Save > All Sessions and save as a .saz file to send through to OnePlace support.

We will then review these logs and hopefully have a resolution.