Ideagen Luminate logo Ideagen Luminate logo
Navigation
Need help?
Send feedback
Sign in
This page does not meet FedRAMP security standards. Please avoid entering sensitive or classified information. Learn more
Learn more
Learn more

Looking for help?

Common queries

View all

Send us feedback

Megaphone illustration

Before you start

This form is for Ideagen Luminate feedback only. Your submission will not receive a response.

Looking for support? Select the solution you need help with and open a ticket with us.
New article Recently updated

Preview not Available for Office365

By Abi Davies
  • Last updated
⌘ K
Search this article
Print this article
Who is this article for?

OnePlace Users.

No elevated access orpermissions are required.

When attempting to preview MSG, EML, BMP, GIF, TIFF, PNG, JPG, JPEG file types using OnePlaceMail & OnePlaceDocs, you encounter a specific error. Similarly, when endeavoring to open a PDF through OnePlaceMail & OnePlaceDocs, an error is also received.

  1. Preview not Available for Office 365
    1. Issue
    2. Solution

1. Preview not Available for Office365

1.1 Issue

Applies to: Office 365, OnePlace Solutions Release 6.6,7.0,7.1,7.2 & 7.3

Applies to : Office 365, OnePlace Solutions Release 6.6,7.0,7.1,7.2 & 7.3

1.2 Solution

  • Please upgrade to the latest release.
  • To download EXE file please click here
  • To download MSI files please click here

What do you think about this article?

Your feedback helps us improve

More articles in this section

Looking for more help? Ask the Community

On this page