Who is this article for?

Users who are not able to find their library/list in folders.

No elevated access orpermissions are required.

This article outlines scenarios in which you may encounter the error how to fix it.

1. Issue
2. Resolution
   • Option 1
   • Option 2
   • Option 3

1. Issue

You have successfully installed OnePlaceMail client, added your Site Collection(s) in OnePlaceMail Settings, however you cannot see your library or list to select in 'Manage My OnePlaceMail folders'.

There are a couple of reasons this issue may occur:

• You have no access to the list/library in SharePoint.
• You have created a custom list/library definition or are using a list / library we currently do not display in 'Manage My OnePlaceMail' folders.
  OnePlaceMail lists the following in 'Manage My OnePlaceMail Folders':
  • Document Library
  • Picture Library
  • Announcements List
  • Contacts List
  • Calendar List
  • Tasks List
  • Project Tasks List
  • Issue Tracking List
  • Custom List
  • Custom List in Datasheet View

2. Resolution

Option 1

Ensure you have at least 'Contribute' access to the list or library in SharePoint.

Option 2

Assuming the library is a custom list/library definition you can use the configuration update process documented in the OnePlaceMail Administration Guide to add the library/list as a folder in Outlook.

Below is an example of adding a folder into Outlook:

<?xml version="1.0" encoding="UTF-8"?>
<configuration>
<outlookFolders>
 <outlookFolder folderName="Example Library" folderUrl="http://vs-server87/records/Example Library" listType="library" action="insert" useGlobalSettings="true" listUrl="http://vs-server87/records/Example Library" isSubFolder="false" />
</outlookFolders>
</configuration>

Option 3

From release 4.3 OnePlaceMail now supports "Custom List Definitions".

Please refer to the OnePlaceMail Server Configuration Overview - Custom List Definitions section of the Administration Guide.