Who is this article for?

Users who see an error when interacting with folders.

No elevated access or permissions are required.

This article provides information on how to troubleshoot the issue when managing folders.

1. Issue
2. Resolution

1. Issue

When you use 'Manage My OnePlaceMail Folders' to connect to Office 365, you receive an error similar to the one below even after being prompted login to Office 365 and successfully logging in.

This is because you are using a version of the browser older than Internet Explorer 8 (IE8).

The code published and recommended by Microsoft to perform the cookie extraction and authentication from remote applications relies on IE8+.

2. Resolution

To resolve the issue, upgrade your web browser to at least IE8.