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Error when attempting to sign in to OnePlaceSolutions/OnePlaceMail
Who is this article for?Users who encounter an error message when trying to log in.
Admin permissions are required for some steps.
This article provides information on how to troubleshoot login error messages.
1. Issue
OnePlaceSolutions Desktop
When attempting to sign in, you are presented with the message "Error performing license check. An error occurred while sending the request.".
OnePlaceMail App
When attempting to sign in, you are presented with a message that states that ''We are unable to connect to our services. Please verify you that you have internet connectivity and that our domain addresses are not blocked by your firewall.".
2. Workaround
Contact your network administrator to add the following domain names and ports as an exception, or whitelist them in your organisation firewall:
- *.oneplaceapps.net
- https://login.microsoftonline.com
- https://graph.microsoft.com
- https://static2.sharepointonline.com
- Port 443 (HTTPS protocol)
We recommend that you use * to allow everything from oneplaceapps.net.
If you don't want to use * to enable everything from oneplaceapps.net, you can add the following list of service names as an exception/whitelist in your firewall:
Should you choose this approach, please keep checking this page for additional endpoints in the future.
Without access to those endpoints, you will be unable to use the OnePlaceMail App. This means your users will not be able to access their subscription and save files to SharePoint.
If you have added the domain names above as an exception or whitelisted them in your firewall and you are still unable to use OnePlaceMail, please contact us.