Who is this article for?

All One Place Users with general licensing queries.

No specific knowledge is required.

Navigate the intricacies of licensing for our all-in-one solutions with ease through our dedicated FAQs. Gain clarity and insights into licensing details, ensuring a smooth and informed experience as you optimise your use of our platform.

1. How does OnePlace licensing work?
2. How does old legacy licensing work?
3. How can I remove users from my subscription?
4. How can I purchase licenses?
5. Can I downgrade my plan throughout the subscription period?
6. Can I upgrade my plan throughout the subscription period?
7. Can I buy additional licenses during the term of my subscription?
8. Do you provide partner margins?
9. Can I purchase licenses through a partner?
10. What are the subscription period terms?
11. Are user licenses concurrent or named user?
12. What currency can I purchase my subscription in?

1. How does OnePlace licensing work?

OnePlace solutions has modern licensing that is tied to your Microsoft 365 Tennant.

When you purchase OnePlace solutions, we generate a Subscription ID and this is linked to your Microsoft 365 tenant name.

This means if you have 20 licenses. 20 users can install and log in to OnePlace with their organisation Microsoft 365 login details and they will automatically grab and consume a license based on their business email address.

Any more users will get a "Subscription limit" message and OnePlace won't activate.

If you need to purchase more licenses, please contact success@oneplacesolutions.com 

If you have an old version of OnePlace Solutions (Version 8.4 and below) then you will be on our old legacy licensing, this is detailed below.

2. How does old legacy licensing work?

OnePlace legacy licensing only applies to version 8.4 and older. This old licensing system is based off an encrypted license file stored in a folder on your SharePoint.
To update your old license you need to replace this file with a new one from the OnePlace solution team.

3. How can I remove users from my Subscription?

Please just email your Customer Success Manager or the OnePlace support team to remove any users needed.
You can also submit a support ticket here

Also, if a user has not used OnePlace solutions for more that 90 days their license will deactivate and get removed, spare for anyone else in the organisation to use.

4. How can I purchase licenses?

If you need to purchase more licenses, please contact success@oneplacesolutions.com 

Note: Contact the Customer Success Team if you want to add additional license's to an existing subscription. The Customer Success Teams will ensure any volume discounts, pro-rata adjustments, and single renewal date is applied.

5. Can I downgrade my plan throughout the subscription period?

No, the subscription plan pricing and volume discounts are for the selected Term. The plan, including the number of users, can be adjusted on renewal.

6. Can I upgrade my plan throughout the subscription period?

Yes, please contact the Customer Success Team as above.

7. Can I buy additional licenses during the term of my subscription?

Yes, licenses can be added to your subscription. The subscription fee will be calculated pro-rata to retain a single renewal date. Please contact our Customer Success Team for a quotation, including any volume discounts that may apply.

8. Do you provide partner margins?

Yes, apply to learn more about the OnePlace Solutions Partner Program.

9. Can I purchase licenses through a partner?

Yes, we have exceptional partners who can assist with your subscription, professional services and first-level support. Please see our partners or contact us if you would like us to speak with your preferred service provider.

10. What are the subscription period terms?