Who is this article for?

All One Place Users

No specific knowledge is required.

Explore our set of general FAQs for all-in-one solutions, designed to address common queries and guide you seamlessly through the intricacies of our offerings. Whether you're a newcomer or a seasoned user, find quick answers and helpful insights to enhance your experience.

1. What is the difference between the desktop software and app?
2. How often do you provide updates for the app?
3. Can I provide a product review?
4. Are there feature differences between OnePlaceMail Desktop and OnePlaceMail App?
5. Do you support saving to Microsoft Teams?
6. How often do you provide updates for the desktop software?
7. Can I provide feedback/suggestions for product enhancements?

1. What is the difference between the desktop software and app?

The desktop software supports Microsoft 365 and SharePoint on-premises environments, including hybrid environments.

The OnePlaceMail App is a 'web or cloud based' solution supporting Microsoft 365 environments. The app works across different devices and form factors, including New Outlook, Windows, macOS, Web Browser, iOS, and Android devices.

2. How often do you provide updates for the app?

The OnePlaceMail App is updated frequently, typically once a month. The changes are immediately available as the solution runs as a service on the Microsoft Azure platform.

3. Can I provide a product review?

Yes, please provide a review on Microsoft AppSource. Thank you for being so supportive. You can also contact us if there is anything we can do to assist.

4. Are there feature differences between OnePlaceMail Desktop and OnePlaceMail App?

The OnePlaceMail Desktop and OnePlaceMail App work well together. Some shared core capabilities include saving an email and attachment to Microsoft 365 Teams, SharePoint and OneDrive. However, there are also differences, such as the multi-platform support provided by the OnePlaceMail App.

The OnePlaceMail Desktop Software provides rich email management and solution engagement capabilities for a better employee experience when engaging with business solutions on the Microsoft 365 platform.

5. Do you support saving to Microsoft Teams?

Yes, all plans support saving to Microsoft Teams, including Teams channels and libraries and lists within the Teams Site.

The OnePlaceMail App supports connecting with Microsoft Team from Outlook for the web, macOS, Windows, and mobile devices. The Desktop software supports connecting with Microsoft Teams from Outlook and Office (Word, Excel and PowerPoint), Adobe Acrobat and Windows Docs Explorer.

6. How often do you provide updates for the desktop software?

The Desktop software is typically updated quarterly (see What's new) and is available to all customers with a valid subscription. It is not a requirement for a customer to deploy every update. 

7. Can I provide feedback/suggestions for product enhancements?

Yes, we appreciate your feedback and suggestions. Your feedback helps influence our product roadmap.