Who is this article for?

All One Place Usersusing the Lite (Free Plan).

No specific knowledge is required.

Discover quick solutions and insights tailored to the Lite (free plan) in our FAQs. Get the most out of your Lite experience by exploring these commonly asked questions to streamline your journey with our platform.

1. Can I use the OnePlaceMail App with my personal email account (e.g. Gmail or Outlook.com) account?
2. Can I use the OnePlaceMail App on all Microsoft Outlook clients including mobile devices and the web browser?
3. How many users can use the Lite subscription plan?
4. Can I create a technical support ticket on a Lite Plan?
5. What is a transaction?
6. What are the limitations of the Lite subscription plan?

1. Can I use the OnePlaceMail App with my personal email account (e.g. Gmail or Outlook.com) account?

No, the OnePlaceMail App supports Microsoft 365 work accounts/email addresses.

2. Can I use the OnePlaceMail App on all Microsoft Outlook clients including mobile devices and the web browser?

Yes, this is one of the benefits of using the OnePlaceMail App in a modern workplace.

3. How many users can use the Lite subscription plan?

The Lite plan is restricted to a single user per subscription and is for personal use.

4. Can I create a technical support ticket on a Lite Plan?

No, technical support is limited to the online knowledgebase, user documentation and feedback forum.

5. What is a transaction?

A transaction is a single process of saving an email and, or attachments to Microsoft 365 using the OnePlaceMial App. The Lite plan (free) limits the number of available transactions monthly.

6. What are the limitations of the Lite subscription plan?

The Lite Plan is free and available for personal use. The Lite plan provides restricted access to the OnePlaceMail App. Some restrictions include:

• Capped at 15 transactions per calendar month
• Technical support is limited to the online knowledgebase, user documentation, and feedback forum
• Feature limits, for example: Converting attachments to pdf (on insert) and saving to Microsoft
• Teams channels

The Desktop Software is not available on the Lite Plan.